Support Center

What is Live ETA?

Last Updated: Jun 19, 2017 09:43AM EDT
If you have WorkWave Route Manager 360 and GPS (mobile or hard wired), you have the ability to receive Live ETA's for your Drivers.

With Live ETA, you will receive real-time GPS information from your Drivers. This is used by Route Manager to update the estimated time of arrival for the next Orders in the route.
 

To activate Live ETA within your account, this must be done through the Support Team. Please submit a Support Ticket from within Route Manager and the Support Team will assist.
 
The Support Team will need to know what you would like your Live ETA's to respond to:
  • Reported Only: The server will only consider the reported events (check in/check out based on GPS position) sent from the Mobile App for the update of the ETA.
  • Detected Only: The server will only consider the automatic detected events (check in/check out based on GPS position) sent from the Mobile App for the update of the ETA.
  • Reported First: The server will consider the reported events (check in/check out based on GPS position) sent from the Mobile App for the update of the ETA first in case there are also detected ones.
  • Detected First: The server will consider the detected events (check in/check out based on GPS position) sent from the Mobile App for the update of the ETA first in case there are also reported ones.

In order to use Live ETA's, GPS Devices must be assigned to either your Vehicles (hard wired) or to your Drivers (mobile) within Route Manager.

Once Live ETA's are activated on your account, you can then decide if you want it active for specific Vehicles (the default is active for all Vehicles):

1. Go to your Settings.
2. Then to Vehicles.
3. Double click the Vehicle you want to edit.
4. Under "Add Exception", either check or uncheck Live ETA depending on whether you want it active on that Vehicle.

 

 
5. Click "Ok".
6. Then "Apply Now" to save changes.

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