Support Center

Route Manager Routing: User Panel

Last Updated: Dec 23, 2019 01:32PM EST
If there is a need to make Account Settings changes, submit a Support Ticket or Give Feedback, visit the User Panel in the upper right hand side of the interface.
 

 
1. Click the double arrows for an additional panel with more options, see below for more information.
2. Support Center - access available support articles.
    Note: This will be moving to a new version between January and
    February of 2020!
3. Ask Support - enter a Support Ticket directly to the WorkWave Route Manager Support Team. If your name and email are not shown in those fields, please enter your specific information in those fields.

 
 

4. Logout - choose this option to Logout out of the interface and to ensure there are no cached sessions still open.

Clicking the double arrows will open this panel:
 

 
A. Dashboard - will open a new tab for the Analytics Dashboard which is especially helpful if you have WorkWave Route Manager 360. The Dashboard will provide information about your Orders and Violations.

Please visit these two articles regarding the Analytics Dashboard:
What is the Analytics Dashboard?
View Driver/Vehicle Specific Analytics

 

 
B. User Console - is for features found in our Legacy GPS systems that are not in the main interface, such as GPS User Management, Vehicle Maintenance, setting operating hours for After Hours Alerts and a few other Legacy specific features.
C. Settings - this expands for even further options:

 

 
a) Account - allows for updating of Name, email for password recovery, Time and Distance preferences, Date formatting, and Currency for Costs.
b) Password - allows the password to be changed from within the interface.
c) Users - allows the creation of additional users to have their own credentials, along with defining areas they can work in and not work in.
d) Territory - allows for changing the Time Zone for the current Territory being worked in.
e) API Key - where the API Key can be obtained to provide to a developer for API integration, and as needed to reset the API Key.
f) Company Details  and Customer Notifications - where the user can set up Company Details for use with Customer Notifications, and set up the actual Customer Notifications.
g) Language - where a user can change the inherent language in the interface. Currently only English and Spanish are available, but more will follow!


D.  Give Feedback - this option allows for direct communication with the Engineering Team on ideas, compliments, painpoints, etc. Support does not receive this communication
 

 
 
 
 



 

 

 
 
 

 
 
 
 
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