Support Center

Route Manager 2.0: User Panel

Last Updated: Feb 15, 2019 03:48PM EST
If there is a need to make Account Settings changes, submit a Support Ticket or Give Feedback, visit the User Panel in the upper right hand side of the interface.

1. Settings

In Account, you can update the name associated with the account; the email for password recovery; the username (must be in email format but does not need to be a valid email); Unit Preferences for time, distance and date. Once changes have been completed, click "Save Settings" at the bottom of the page.

In Password, the password for access to the account can be changed. Once changes have been completed, click "Change Password" at the bottom of the page.

If API Integration is being used, the API Key can found in the User Panel. The API Key can be copied to the Clipboard, or it can be reset if needed.
2. Open Legacy
This will give access to Route Manager Legacy and allow for the use of features that are not yet available in Route Manager 2.0. Always check the red "?" on the right side of the map for features that are "Coming Soon"!
Note: Legacy is only available to Legacy users. If Legacy view is required, please reach out to Support for assistance.

3. Support Center
This will bring you to our Self-Help Support portal where keywords can be searched, and articles can be found to help with questions.

4.  Ask Support

There are 4 mandatory fields that must be filled out prior to clicking "Send Ticket". The ticket will be received by every member of the Support Team, and the first available member will reach out within 2 hours during regular business hours (Monday - Friday, 8:30am - 5pm EST). ​

Support Tickets include a copy of what is currently being worked on. This allows the Support Team to use that information to test if necessary, and this is best way to contact the Team.

5. Give Feedback

This is your opportunity to supply our Engineering Team with your new ideas, issues you've found, etc. While we cannot guarantee that an idea you present will get implemented, our Team takes every suggestion and does a deep dive into whether it is feasible!

6. Logout

This is where you can log out of the Route Manager 2.0 interface. This should always be used to exit the program, and close out the session properly.

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