Support Center

What are Costs?

Last Updated: Oct 11, 2016 02:19PM EDT
Costs can be the real, dollar value challenges you face in your business. They can also be more general, overhead costs, like customer satisfaction, that you must consider when building routes.

When creating routes, WorkWave Route Manager minimizes overall costs. You'll notice that in your Vehicle's cost settings there are values already filled in.
Default Route Manager Vehicle Costs

These default costs will provide you with optimal routes that balance time and mileage reduction. If that is what you want, you're set!

If you have a clear idea of what your true costs are and want to minimize those, then here's the guide to what the costs are and how they are used.
The cost of using this Vehicle on any given day. This is a flat fee.

Increasing this cost will tell the planner to focus on using less expensive Vehicles or not using more expensive Vehicles on as many days.
This is how much it costs for you to have your Driver/Technician on site.
This is how much it costs for your Driver to be on the road.
Increasing this cost will tell the planner to focus on minimizing Driving Time.
How much it costs to have your Driver sitting and idling while waiting for the next job.

Increasing this cost will tell the route planner minimize idle time while waiting for Time Windows (appointment times) to open up.
The cost of your Vehicle/Driver on their break.
The Per Distance cost of your Vehicle.

Increasing this cost will tell the planner to focus on minimizing miles driven.
The cost for your Vehicle to go to each stop.

Using this cost will encourage the planner to group together Orders that are located at the same address.

Why would you customize some of these costs? Here are some examples.
  • You know the true values related to the cost of your business. For instance, your true mile per gallon cost for your Vehicles could be inputted to minimize miles above all else. 
  • You have more general, overhead costs. For instance, you most likely don’t have a “Customer Satisfaction” cost - but you could factor in customer satisfaction by encouraging Orders in one area to be served before moving on to the next.
  • You have strict Time Windows that you must honor but you don't want your Vehicles sitting and waiting for them to open up.

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