Support Center

Add a Single Order

Last Updated: Sep 27, 2016 07:47PM CEST
When you have a last minute Order it is easier to do this inside of Route Manager itself rather than upload a whole new Excel spreadsheet

1. Click the arrow on the "Add Orders" button

2. Click on “Add a single Order

3. You’ll see a new window named “Edit Order”.

4. Select whether this is a Pickup, Dropoff, Service, or Pickup & Dropoff.

5. From here, you’ll need to define the characteristics of the Order. Use as many or as few of these as you need to fit your business. 
What you’ll call this Order. It can be a store name, a person, a call number, or anything else that will help you or your office.
The day this Order has to be served on or by. You can set a specific day or a deadline for the system to route the Order. Select “any” to leave it open for the best possible day.
The cargo, freight, product, or people that are picked up or dropped off at each location. You can define up to five different Load factors and give them the names you’ll use. Just assign the amount that will be worked within each Order.
Examples Include (but any Load unit can be specified):
  • Goods
  • Patients
  • Pallets
  • Weight
  • Stops
You can define a specific Vehicle that is required to visit this Order.
By assigning Importance to an Order you let the route planner know what you need to be served or if some Orders need to be left off of the route plan due to lack of resources or constraint incompatibility. The values used are:
  • Lowest
  • Lower
  • Normal
  • Higher
  • Highest
The address or latitude, longitude of the Order. You will want to include the Road, City, State, Country, and Zip Code for the best results. Otherwise, you can also pick a spot on the map with our Advanced Geocoding feature.
More information is available here: How to improve address recognition?
The time your Driver will spend at the address. This can be expressed in HH:MM format. One hour would be 01:00. 30 minutes would be 00:30.
Tell the route planner the earliest and latest times your Driver can arrive at the Order. Service is eligible to start anytime in those windows. You can define up to two.
If your Orders require special equipment or experience in Order to serve them you can tell the planner here. Route Manager will only let Vehicles that possess those skills go to the Order. Please see the Vehicle creation article for information on creating skills.
The opposite of a Required Skill. If you need to tell the route planner to NOT send a Vehicle to a location you identify that characteristic here. Please see the Vehicle creation article for information on creating skills.
Extra information you want to give your Driver. This will be included in the Driver’s instructions but not used to decide where an Order will be placed on the route.
Like notes, these fields are used to give extra information to your Drivers without affecting the route. They can be anything you’d like. Some examples are:
  • Phone Number
  • Freight Bill
  • Gate Code
  • $ Owed
  • Call Ahead (Y/N)


5. Apply (save) your change.
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